Junior Service Desk Analyst - ECA Internships  

ECA Internships ACSF01092022-02


Posted on 1 Sep 22 12:16 am

Junior Service Desk Analyst

Full Time, Information Technology, IT, AU-Sydney

Number of positions available:1


The Junior SNOW Software Engineer role works alongside the SNOW development team responsible for the development, maintenance and operational support of the Service Management systems(primarily Service Now) that power the Group Service Management function. They will be involved at all stages of the software delivery lifecycle, solving customer or business problems through innovation and application of best practice software development techniques, including agile and lean thinking.

Key Responsibilities

Software design and implementation

  • Building software that is well-designed and fit for purpose in the SNOW environment

  • Applying patterns, techniques and approaches that ensure high-quality, highly flexible software solutions in the SNOW environment

  • Domain modelling where appropriate

  • Review SNOW code to provide feedback on design, readability, and watch for security issues

  • Contributes to technical decision making within the Service Management team


  • Automating tests at all levels (acceptance, functional, integration, unit)

  • Reviewing code to ensure it is appropriately tested

  • Exploratory testing to search for edge cases and unanticipated scenarios

Agile software delivery

  • Facilitating discussions with customers or stakeholders to identify requirements.

  • Breaking down project work into user stories. Identifying acceptance criteria to measure successful completion of the work.

  • Responsible for their own time management and flagging when things are likely to take longer than expected.


  • Implementation of secure code practices

  • Awareness of security landscape including uses of frameworks and libraries

  • Ensure PI and other sensitive data remains consistent with our GDPR responsibilities


  • Self-motivated in learning from the general development community and along with formal company programs

  • Be part of the community and other peer group activities

Major Challenges/Critical Success Factor


  • Developing an understanding of the SNOW tool at developer level.

Critical Success Factors

  • Assist in development of SNOW based solutions

Essential Skills/Qualifications Required

  • Entry level competency in one or more programming language

  • Awareness of other front-end languages, such as HTML, CSS, Javascript

  • Awareness of other server-side programming language(s), such as Java, C#, Node.js, Go, Ruby.

  • Entry level experience in automated testing tools and libraries

  • Entry level knowledge of SQL database and other data store variants, such as PostgresQL, ElasticSearch, Redis

  • Cloud computing platform(s) and tools