Internship for Graduate as IT Product Support Analyst

ECA Internships

JJP - 27052022

Posted on 26 May 22 11:01 pm

IT Product Support Analyst

Full Time, Information Technology, IT, Brisbane

Number of positions available:1

Description

IT Product Support Analyst Product Support Analyst required by an Australian-owned manufacturing company based in the northern suburbs of Brisbane. This company is well established and promotes from within. To thrive in this role, you must love data and spreadsheets. If data configuration, data manipulation, Excel, and SQL excite you, then this is the role for you! If you come from a testing background and are used to testing and re-testing until you get the desired result, then you are the right calibre of person to excel in this role!

Your role will focus on supporting the manufactured product and you will work closely with product design engineers, software developers, and business analysts.

Your role will focus on product and data configuration and you must have an exceptional eye for detail and be extremely precise. The role will involve a mix of BAU work and also project-based work where you could be working on a completely new product.

Key responsibilities:

  • Configure all product changes in line with configuration standards
  • Liaise with Programmers and Business Analysts to resolve any defects in product configuration within the company ERP systems.
  • Conduct product application testing within the ERP system, ensuring prompt rectification of any problems or emergencies
  • Liaise with the company’s design engineers for prompt rectification of any problems or emergencies
  • Suggest improvements to improve the business process

To thrive in this role, you must love data and spreadsheets. If data configuration, data manipulation, Excel, and SQL excite you, then this is the role for you! If you come from a testing background and are used to testing and re-testing until you get the desired result, then you are the right calibre of person to excel in this role!

This role would suit a junior person who is intelligent, can learn quickly, and most likely has a degree. You will have fantastic attention to detail, be very precise, and have amazing problem-solving skills. If you demonstrate lots of initiative and enthusiasm for learning new skills, then there are opportunities for career progression across the company.

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